What is the Pass Guarantee?
You may notice some of our products come with a Pass Guarantee. A Pass Guarantee provides a one-time extension of your subscription in the unfortunate case where you do not pass the exam. One Pass Guarantee is included for any 180-day subscription, while unlimited Pass Guarantees are included for any 360-day subscription.
If you purchase a subscription that includes the Pass Guarantee but do not pass the exam, we will extend your subscription by the length originally purchased. For example, if you purchase Adapt P (180 day) subscription, but do not pass exam P, we will extend your subscription by 180 days for free.
In order to apply the Pass Guarantee, we require simple confirmation that you have not yet passed your exam (you can still receive the free extension even if you have not yet taken the exam - see item 1 below). There are three ways you can contact us (firstname.lastname@example.org) to provide this confirmation:
1) You can forward us your confirmation from SOA that you have registered for another sitting of the exam.
2) For CBT exams, you can print out your preliminary pass/fail analysis and send a copy of it to us (either a scan or a photo will work).
3) If results have been released, you can forward us a screenshot of your transcript page from SOA.org, showing you failed your most recent attempt.
As soon as we receive this confirmation, we will extend the expiration date of your subscription. If you did/could not print your preliminary pass/fail analysis after your CBT sitting, and if registration for your next planned attempt has not been opened yet by the SOA, contact us and we will make other arrangements to make sure you do not lose any study time.