Managing and Using Your Account & Subscription

• What is a Pass Guarantee?
• How do I apply my Pass Guarantee?
• How do I register for another subscription?
• Why can’t I access my subscriptions?
• What is an "Earned Level"™?
• Why am I seeing repeated questions in Adapt?
• When should I request an Adapt reset?
• Is my study progress saved when I purchase an additional subscription?
• What are the system and browser requirements for the website?
• Why can’t I see the videos?
• Where do I ask my study questions?
• What should I do when I get an error message?
• When do I need to contact [email protected]?
• How do I speak with a Customer Support representative?
• May I pause my subscription?