How do I apply my Pass Guarantee?
Contact firstname.lastname@example.org and include documentation showing you have not yet passed the exam. You can also let us know if you want to reset your Earned Level (EL) and Adapt exams and quizzes or reset only your EL. Your Pass Guarantee does not need to be applied immediately after your subscription expires. The Pass Guarantee does not expire and can be applied whenever you are ready to study for the exam again.