Please contact Support for help with the following:

Activating a Pass Guarantee - Include documentation showing you have not passed the exam.

Changing your account email address - Specify your current and new email addresses.

Pausing/Suspending a course - You may pause a course one time.

Reset Learn and Practice options. Resets are FINAL and cannot be undone.
Option 1 - Reset EL and keep quiz/exam history
Option 2 - Reset EL and clear quiz/exam history
Option 3 - Reset Learn history only
Option 4 - Reset all Learn and Practice progress This reset will give you a fresh start in both Practice and Learn.