What should I do when I get an error message?

Here are a few things you can try before contacting us.

1. Log out of your Coaching Actuaries account by pressing your avatar on the bottom left corner to open the menu and click “Log Out”. Then log back in with your credential.
   

2. Check your browser. Use the latest two versions of Chrome, Firefox, Edge, and Safari.
   

3. Perform a hard refresh on the browser.
   

• For Windows users, press Ctrl + F5 or Ctrl + Shift + R
  

• For Mac users, press Command + Option + R if you are using Safari, or Command + Shift + R for all other major browsers.
  

• Mobile browsers, unfortunately, don’t have a dedicated approach to hard refresh. Proceed to the next step.
  

3. Use your preferred browser’s incognito/private mode temporarily. The issue is likely an old cache in the browser that is best to expire itself after some time.
   

4. Use a different browser’s incognito/private mode.
   

5. Ensure that your browser is not blocking third-party cookies.
   

6. If you are using a work computer, check if there is a firewall hindering your access.
   

7. If none of the steps above work, try a different device and/or network to diagnose the probable cause.