How do I activate my Pass Guarantee?
In order to apply the Pass Guarantee, we require a simple confirmation that you have not yet passed your exam (you can still receive the free extension even if you have not yet taken the exam - see item 1 below). There are three ways you can contact us (firstname.lastname@example.org) to provide this confirmation:
1) You can forward us your confirmation from SOA that you have registered for another sitting of the exam.
2) For CBT exams, you can print out your preliminary pass/fail analysis and send a copy of it to us (either a scan or a photo will work).
3) If results have been released, you can forward us a screenshot of your transcript page from SOA.org, showing you failed your most recent attempt.
As soon as we receive this confirmation, we will extend the expiration date of your subscription. If you did/could not print your preliminary pass/fail analysis after your CBT sitting, and if registration for your next planned attempt has not been opened yet by the SOA, contact us and we will make other arrangements to make sure you do not lose any study time.